SMS included in every plan. Charged in AU$, GST included. No contracts, no lock-in, no “contact us for a quote.” Pick a plan, start your 14-day trial, and only pay if you stay.
Base
14-day free trial · Credit card required
Won't be charged until day 15
Build
14-day free trial · Credit card required
Won't be charged until day 15
Boost
14-day free trial · Credit card required
Won't be charged until day 15
Hit your SMS limit? Upgrade for the month and drop back down next period. Inbound replies are always free.
No hidden extras. No add-ons you didn't ask for. This is what you get on every plan, regardless of which tier you choose.
Your own real Australian mobile number. Customers text a local number they trust.
No per-message fees. Your monthly SMS cap is included in your plan price.
Messages route through your TapText number. Your personal mobile is never shared.
Works on Shopify, WordPress, Squarespace, Wix, or any custom site. No developer needed.
Everything is priced and charged in Australian dollars. No exchange rate fluctuations.
Cancel any time from your dashboard. No cancellation fees. No questions asked.
Enterprise platforms are built for enterprise teams. Review management, outbound campaigns, multi-channel messaging, dedicated account managers — the works. And you'll pay for all of it, whether you use it or not.
Most small businesses don't need any of that. They need website visitors to be able to send a text. TapText does that — properly, reliably, from $54 a month inc GST.
Here's the maths for a tradie on the Base plan. One extra enquiry captured pays for TapText many times over.
Base plan cost
$54
per month inc GST
$648/year — or $540 on Annual
Average tradie job
$600+
per job
Plumber, electrician, builder
Payback time
< 1 job
per month
After that, pure margin
No. We collect your card at signup so you don't have to enter it again when the trial ends, but we won't charge it until day 15. Cancel any time before then and you won't be charged a cent.
On Base and Build plans, you'll get a heads-up when you're approaching your limit. If you hit it, you can upgrade to the next plan for the remainder of that billing period, then drop back down next month if you like. No automatic overage charges. On Boost, we'll reach out to work out the best arrangement.
No. Inbound SMS — messages your customers send to you — are always free and don't count toward your monthly allocation. Only outbound SMS (messages you send from the dashboard or auto-replies) count.
When someone calls your number and you can't answer — because you're on a job, with a customer, or your hands are full — TapText automatically texts them back within seconds. The message introduces your business and asks what they need. They reply by SMS, the conversation lands in your TapText inbox, and you deal with it when you're free. No missed leads, no voicemail tag. Works even if you've got your own number on the side of the ute — you forward missed calls from your existing mobile to your TapText number, and it handles the rest. Setup takes about 60 seconds with a single dial code.
When a missed call reply comes in, AI Lead Capture reads the message and does three things: extracts the caller's name if they've given it, classifies the job type (urgent repair, quote request, general enquiry, or callback), and drafts a suggested reply tailored to what they said. You open the conversation in your inbox, see a briefing card — who they are, what they need, how urgent it is — and a suggested reply you can send with one tap or edit first. Useful for tradies who get off the tools at 5pm and want to triage six missed calls in two minutes rather than twenty.
Yes, any time. Upgrade takes effect immediately. Downgrades take effect at the start of your next billing period.
Yes, always. $54, $84, and $124 are AUD and inclusive of 10% GST — we absorb the GST so the sticker is what you pay. No USD conversions, no exchange rate surprises.
Yes. Annual plans are pay-for-10-get-12 (about 16.67% off): Base $540, Build $840, Boost $1,240 — all AUD inc GST. Same features as the monthly plans. Switch any time from your billing dashboard.
The Build plan supports 3 sites at $84/month inc GST — that works out to $28 per site. Web designers installing TapText across multiple client sites should look at our affiliate program, which offers revenue share for referred accounts.
Cancel any time from your billing dashboard. No lock-in, no cancellation fees. Your plan runs until the end of the period you've already paid for, then stops. No renewal.
No credit card charged until day 15
Set up in 5 minutes. Only pay if you stay. No lock-in.